Effective Date: August 3, 2025
Welcome to Promotiv Products Inc. (“we,” “our,” or “the Company”). These Terms of Service (“TOS”) govern your purchase of custom apparel, promotional products, and printing services (“Products and Services”) from us. By placing an order, you (“the Customer”) agree to these terms.
Deposit Requirement: All orders require a deposit. The deposit amount is calculated per job and provided at the time of quoting.
Non-Refundable Deposit: Once the order is confirmed and the final proof is approved, the deposit becomes non-refundable.
Customer Review: You are responsible for reviewing and approving the final proof before production begins.
Final Sale Upon Approval: By approving the final proof, you confirm that all details—such as design, text, colors, spelling, and layout—are correct. Any errors or issues present in the approved proof are accepted by you, and the sale becomes final.
Our Responsibility: We are not liable for errors in the finished product that match the approved proof.
Balance Due: The remaining balance is due upon completion of the order, before delivery or pickup.
Grace Period: After order completion, there will be a grace period of 14 calendar days prior to the application of late payment fees.
Late Fees: A late fee of 0.5% per week will be applied to overdue balances, calculated from the due date specified in the invoice, not exceeding 2% per month. We may delay delivery until payment is received in full.
Your Responsibility: You confirm that you have the legal right to use any designs, logos, or trademarks you provide for customization.
Protection for Us: You agree to cover any costs or claims we face if someone challenges the use of your provided designs.
Shipping Costs: You are responsible for shipping and handling fees unless we agree otherwise.
Delivery Timing: We aim to meet estimated delivery dates but are not responsible for delays caused by shipping companies or other factors beyond our control.
Before Proof Approval: You may cancel an order before approving the final proof with no penalty.
After Proof Approval: Cancellations after proof approval forfeit the deposit. If production has started, additional fees may apply to cover our costs.
We are not responsible for delays or failures to deliver due to events beyond our control, such as natural disasters, supply chain issues, or government actions.
Our Promise: We guarantee that the finished products will match the approved proof.
Limits: Our liability is limited to the amount you paid for the order. We are not responsible for defects caused by your designs or instructions.
We collect only the information needed to process your order and won’t share it with others, except as required (e.g., for shipping). Please refer to our Privacy Policy for further details.
These terms are governed by the laws of Ontario, Canada. Any disputes will be handled in Ontario courts.
We may update these TOS at any time. Changes take effect when posted on our website or communicated to you. Continuing to order from us means you accept the updated terms.
Our office hours are Monday through Friday, 9:00 AM to 5:00 PM EST.
Effective Date: July 31, 2025
This privacy policy explains how Promotiv Products Inc., located in Ontario, Canada, collects, uses, and protects your personal information when you visit or use our website. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law for private-sector organizations.
Promotiv Products Inc. is responsible for collecting and processing personal information on this website. You can contact us at:
Email: corporate@promotiv.ca
Phone: +1 807 620 2645
We collect personal information in the following ways:
Information you provide: When you fill out forms on our website (e.g., contact forms, newsletter sign-ups), you may provide details such as your name, email address, phone number, or payment information.
Automatically collected information: When you visit our website, we automatically collect technical data such as your IP address, browser type, operating system, and the date and time of your visit through server log files.
Cookies: We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site. You can manage cookie preferences through your browser settings.
We collect and use your personal information for the following purposes:
To ensure the proper functioning and security of our website.
To analyze how visitors use our website and improve our services (e.g., via analytics tools like Matomo).
To process payments and fulfill contracts (e.g., delivering goods or services).
To send you our newsletter or other communications, if you have subscribed.
To respond to your inquiries or provide customer support.
We will only collect, use, or disclose your personal information with your consent, unless an exception under PIPEDA applies.
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes:
Using encryption for payment transactions (e.g., SSL or TLS connections).
Storing data securely on our servers.
Limiting access to personal information to authorized personnel only.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection of your data.
We do not share your personal information with third parties except in the following circumstances:
Service providers: We may share your information with third parties who help us fulfill our contractual obligations, such as shipping companies or payment processors.
Legal requirements: We may disclose your information if required by law or to protect our rights, safety, or property.
We will never share your personal information for advertising purposes without your express consent.
Under PIPEDA, you have the following rights:
Access: You can request information about the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to legal retention requirements.
Withdraw consent: You can withdraw your consent for the collection, use, or disclosure of your personal information at any time by contacting us. This will not affect the lawfulness of processing done before your withdrawal.
File a complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details in Section 10.
Cookies: We use cookies to enhance your experience on our website. You can choose to accept or decline cookies through your browser settings, but declining cookies may limit some website functionality.
Analytics: We use analytics tools (e.g., Matomo) to understand how visitors use our website. These tools collect anonymized data about your browsing behavior and do not identify you personally.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
Contact form data is kept until your inquiry is resolved.
Newsletter subscription data is kept until you unsubscribe.
Payment information is retained as required by financial regulations.
Once the retention period expires, your personal information will be securely deleted.
If you subscribe to our newsletter, we will use your email address to send you updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any newsletter email. We will retain your email address for newsletter purposes until you withdraw your consent.
If you have any questions or concerns about this privacy policy or our privacy practices, please contact our privacy officer:
Privacy Officer: Josh Ellis
Email: josh@promotiv.ca
Phone: +1 807 620 2645
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.
Explore Our Product Categories
Visit the Apparel, Printing, or Promotional Products page to see our most commonly ordered items and their variants.
Note: We offer many more products beyond what’s listed! If you don’t see exactly what you’re looking for, don’t worry—we can likely still provide it.
Submit Your Inquiry
At the bottom of each product category page, you’ll find a webform. Use this form to tell us about the product you’re interested in.
What to include:
Product name or description (even if it’s not listed on the website).
Quantity needed.
Customization details (e.g., design, colors, sizes, logos).
Any other relevant information (e.g., event date, special instructions).
The more details you provide, the better we can assist you!
We’ll Respond via Email
After submitting the form, our sales team will review your inquiry and respond via email within 24-48 hours, aiming for the same business day.
During the follow-up, we’ll:
Discuss your order in detail.
Provide a custom quote.
Answer any questions you may have.
Confirm product availability, especially for items not listed on the website.
Confirm Your Order
Once you’re happy with the details and quote, we’ll guide you through the next steps, including payment and proof approval (if applicable).
After your order is confirmed, we’ll provide an estimated delivery or pickup timeline.
Response Time: We aim to respond to all inquiries within the same business day, with a maximum window of 24-48 hours.
Custom Products: If you’re looking for something unique or not listed on our website, describe it in the webform. We’ll work with you to meet your needs.
Minimum Order Quantities: Some products may have minimum order requirements. We’ll let you know during the follow-up.
Payment Methods: We accept payment methods as outlined in our Terms of Service. Payment details will be provided once your order is confirmed.
Late Fees: A late fee of 0.5% per week will be applied to overdue balances, as outlined in our Terms of Service.
Proofing Process: For custom orders, we’ll provide a proof for your approval before production begins. Once approved, the sale is final, so please review carefully!
Be as detailed as possible in your webform submission to help us understand your needs quickly.
Check your spam folder if you don’t hear from us within 24-48 hours.
Save time by including any design files or reference images with your inquiry (if applicable).
Ask questions! If you’re unsure about anything, let us know in the form or during our email follow-up.
If you already know what you want to order
simply fill out our blank order form.
Established: 2025
Phone: 807-620-2645
Fax: N/A
Email:
