Effective Date: July 31, 2025
This privacy policy explains how Promotiv Products Inc., located in Ontario, Canada, collects, uses, and protects your personal information when you visit or use our website. We are committed to protecting your privacy and complying with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s federal privacy law for private-sector organizations.
Promotiv Products Inc. is responsible for collecting and processing personal information on this website. You can contact us at:
Email: corporate@promotiv.ca
Phone: +1 807 620 2645
We collect personal information in the following ways:
Information you provide: When you fill out forms on our website (e.g., contact forms, newsletter sign-ups), you may provide details such as your name, email address, phone number, or payment information.
Automatically collected information: When you visit our website, we automatically collect technical data such as your IP address, browser type, operating system, and the date and time of your visit through server log files.
Cookies: We use cookies to improve your experience on our website. Cookies are small text files stored on your device that help us understand how you use our site. You can manage cookie preferences through your browser settings.
We collect and use your personal information for the following purposes:
To ensure the proper functioning and security of our website.
To analyze how visitors use our website and improve our services (e.g., via analytics tools like Matomo).
To process payments and fulfill contracts (e.g., delivering goods or services).
To send you our newsletter or other communications, if you have subscribed.
To respond to your inquiries or provide customer support.
We will only collect, use, or disclose your personal information with your consent, unless an exception under PIPEDA applies.
We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. This includes:
Using encryption for payment transactions (e.g., SSL or TLS connections).
Storing data securely on our servers.
Limiting access to personal information to authorized personnel only.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection of your data.
We do not share your personal information with third parties except in the following circumstances:
Service providers: We may share your information with third parties who help us fulfill our contractual obligations, such as shipping companies or payment processors.
Legal requirements: We may disclose your information if required by law or to protect our rights, safety, or property.
We will never share your personal information for advertising purposes without your express consent.
Under PIPEDA, you have the following rights:
Access: You can request information about the personal information we hold about you.
Correction: You can request that we correct any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to legal retention requirements.
Withdraw consent: You can withdraw your consent for the collection, use, or disclosure of your personal information at any time by contacting us. This will not affect the lawfulness of processing done before your withdrawal.
File a complaint: You have the right to file a complaint with the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us using the details in Section 10.
Cookies: We use cookies to enhance your experience on our website. You can choose to accept or decline cookies through your browser settings, but declining cookies may limit some website functionality.
Analytics: We use analytics tools (e.g., Matomo) to understand how visitors use our website. These tools collect anonymized data about your browsing behavior and do not identify you personally.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example:
Contact form data is kept until your inquiry is resolved.
Newsletter subscription data is kept until you unsubscribe.
Payment information is retained as required by financial regulations.
Once the retention period expires, your personal information will be securely deleted.
If you subscribe to our newsletter, we will use your email address to send you updates. You can unsubscribe at any time by clicking the "unsubscribe" link in any newsletter email. We will retain your email address for newsletter purposes until you withdraw your consent.
If you have any questions or concerns about this privacy policy or our privacy practices, please contact our privacy officer:
Privacy Officer: Josh Ellis
Email: josh@promotiv.ca
Phone: +1 807 620 2645
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Effective Date" will be revised accordingly.
